*these names are fictitious, but these comments are real!
At JLA Trust, we work hard to provide the best possible customer service experience. Our clients are diverse in every way, and we work with a wide variety of needs and life circumstances. From non-verbal clients who depend on JLA, alongside their caregivers and family members, to help articulate their needs to fairly high-functioning clients who get in touch once and awhile to make a purchase, we know the best possible way to serve our clients is to get to know them as individuals.
Personal service is incredibly important for people with disabilities, many of whom are isolated and need a friendly voice to talk to every so often. That’s why all of our clients paired with specific a client service representative to work with and talk to… someone that they know. Our client service reps do everything from helping clients program their remotes, to coordinating care with outside agencies, to talking them through picking out the right couch for their space, to just checking in with someone because they haven’t heard from them in awhile.
We’re more than just a Trust… we’re here for you. And you don’t have take our word for it…